Chauffeured Transportation FAQ

AAA Limo provides airport transfers, point-to-point transportation, hourly chauffeured service, corporate and executive travel, recurring employee shuttles, charter bus and group transportation, wine tours, weddings, proms and other special-event transportation. Nationwide and worldwide service is also available through our affiliate network.

AAA Limo serves the San Francisco Bay Area, including San Francisco, the Peninsula, Silicon Valley, San Jose, Oakland and the East Bay, as well as North Bay destinations including Napa and Sonoma. We can also coordinate transportation in major cities nationwide and internationally through our affiliate network.

We provide transportation to and from San Francisco International Airport (SFO), Oakland International Airport (OAK) and San Jose International Airport (SJC). Airport transportation in other cities can also be coordinated through our nationwide and worldwide affiliate network.

Vehicle options include executive and first-class sedans, full-size luxury SUVs, Coach Mercedes-Benz Sprinters, Executive Mercedes-Benz Sprinters, Limo Mercedes-Benz Sprinters, minibuses, shuttle buses and full-size motor coaches. The exact vehicle assigned depends on availability, passenger count, luggage and service requirements.

Executive and first-class sedans accommodate up to 2 passengers. Full-size SUVs accommodate 6 or 7 passengers depending on whether the second row has captain’s chairs or a bench seat. Coach, Executive and Limo Mercedes-Benz Sprinters accommodate up to 14 passengers. Minibuses accommodate approximately 22 to 27 passengers, shuttle buses accommodate up to 37 passengers, and full-size motor coaches accommodate up to 56 passengers. Luggage capacity varies with passenger count, so maximum passenger and luggage capacities may not be available simultaneously.

We recommend booking as early as possible, especially for large groups, employee shuttle programs, weddings, conventions, concerts and other high-demand dates. We also do our best to accommodate shorter-notice requests when a suitable vehicle is available.

You can request a quote through our website, use our online booking form, or call our reservations team at (415) 643-6666. Recurring employee shuttle and charter bus requests are reviewed by our corporate transportation team so routes, schedules, vehicle requirements and pricing can be finalized.

A 50% deposit is generally required to secure the vehicle and confirm the reservation. The remaining balance is due by the service date. Your written quote, contract and reservation confirmation will show the exact payment schedule that applies to your service.

AAA Limo accepts major credit cards and Zelle. A 3% processing fee may apply to credit-card payments. Approved corporate accounts may qualify for direct billing or consolidated invoicing. A credit card on file may still be required to secure a reservation.

Standard gratuity is typically 20%. Depending on the reservation, gratuity may be included in an all-inclusive price or listed separately on the quote. Your written quote and confirmation will clearly show whether gratuity is included or additional.

For sedans and SUVs accommodating up to 7 passengers, cancellations generally require at least 24 hours’ notice. Hourly sedan and SUV reservations generally require 48 hours’ notice. Reservations for vans, Sprinters and buses accommodating 8 or more passengers generally require at least 14 days’ notice. Nationwide and international reservations generally require at least 72 hours’ notice. Cancellations made with the required notice are subject to a 10% nonrefundable processing fee. Cancellations made after the applicable deadline may be charged in full. Large events, contracted shuttle programs and certain affiliate services may have different or stricter terms stated in the customer’s written quote, contract or confirmation.

Airport pickups generally include 30 minutes of complimentary waiting time for domestic arrivals and 60 minutes for international arrivals, measured from the confirmed flight’s arrival time. Additional waiting time may result in extra charges.

Yes. When the correct airline and flight number are provided, AAA Limo monitors the incoming flight so the chauffeur and dispatch team can follow delays or early arrivals and coordinate the airport pickup accordingly.

Yes. Meet and Greet service is available by request. The chauffeur can meet the passenger inside the airport baggage-claim area with a personalized sign. This is an additional service and may involve an extra charge, which will be shown on the quote or confirmation.

Yes. AAA Limo designs recurring employee shuttle programs based on the company’s routes, pickup locations, schedule, service frequency, passenger count and vehicle requirements. Daily, weekly, campus, BART and Caltrain connection services can be arranged based on availability.

Yes. AAA Limo can coordinate chauffeured transportation in major destinations throughout the United States and internationally through our affiliate network. Service outside the Bay Area may be performed by a qualified local affiliate operating in that destination.

Yes. Approved corporate accounts can include a dedicated account manager or point of contact and consolidated monthly invoicing. Recurring transportation agreements may be structured on a month-to-month or annual basis depending on the program and account approval.

Chauffeur information is typically sent by email approximately two hours before pickup and may also be provided through text-message trip updates. The information can include the chauffeur’s name, telephone number and assigned vehicle. Assignment timing may vary, and updated information will be sent if the assigned chauffeur or vehicle changes.